Help Center


How do I know my order has been confirmed?

Once your Order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

What is 'My Account'? How do I update my information?

Easily access all your account details from the personalized 'My Account' section. You have complete control over your Hipkart account.

  •  Manage/edit your personal data like address, phone numbers, email IDs.
  • Change your password.
  • Track the status of your orders.

How do I pay using a credit or debit card?

It's easy and simple to pay using your credit or debit card! You can now shop from us with credit or debit cards issued in India.

What is Cash on Delivery?

With Cash on Delivery (CoD), you can pay in cash for what you’ve ordered when the product is actually being delivered.

You can also pay with your credit or debit card if the delivery person is carrying a card machine.

How can I pay for an order?

We have many ways by which you can shop with us: 

  • Cash on Delivery (CoD), Net Banking, e-Gift Voucher (eGV) and Hiipkart Wallet
  • Visa, MasterCard, Maestro and American Express credit or debit cards issued in India and 21 other countries.
Our trusted payment gateway partners use secure encryption technology so that your details are always kept confidential.

Is it safe to use my credit or debit card on Hiipkart?

Absolutely! At Hiipkart, we use the highest possible security (256-bit encryption) to protect your card details. All credit card and debit card payments on Hipkart are also processed through secure and trusted payment gateways which are managed by leading banks.

Why should I save my card on Hipkart?

It's quicker!

You can save the hassle of typing in the complete card information every time you shop on Hipkart by saving your card details.

You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but hasn't been delivered yet to you, you can still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.